Terms of Service

Last updated: July 29, 2026 · Haleakalā Sunrise Alerts (“we”, “us”)

1. Service

Sunrise Alert watches publicly available reservation capacity signals (including cancellation reopenings and release windows) related to Haleakalā summit sunrise vehicle reservations and notifies you by SMS and/or email when openings may be available. The service is informational only.

2. Not affiliated

We are an independent tool. We are not affiliated with, endorsed by, or partners of the U.S. National Park Service, recreation.gov, Booz Allen, or Amazon. Park rules, fees, and booking terms are set by those operators.

3. Alert-only; no booking

We do not place reservations, hold inventory, automate checkout, finish payment, or guarantee that any slot will remain available after an alert. Alerts can be delayed, missed, duplicated, or inaccurate. Always verify on the official booking site before relying on an alert.

4. Eligibility

You must be able to form a binding contract and, if you enroll a phone number, you must be the subscriber or authorized user of that number. The SMS program is intended for users in the United States unless we state otherwise.

5. SMS program terms (Twilio / carrier requirements)

• Program name: Haleakalā Sunrise Alerts
• Description: Recurring automated texts when reservation capacity may open (cancellations/releases) and related service messages (e.g. confirmation, help, opt-out).
• Opt-in: You opt in by submitting the web form with your phone number and checking the consent box. We log consent time, source page, and IP for compliance.
• Opt-out: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to end. You may also request removal via the contact method below. We will confirm opt-out and cease SMS.
• Help: Reply HELP or INFO for help. Or email the support address listed in these Terms / on the site.
• Frequency: Message frequency varies. You may receive a confirmation message, occasional service notices, and alert bursts when openings are detected. Quiet periods are common when nothing opens.
• Cost: Message and data rates may apply. Check your carrier plan.
• Carriers: Carriers are not liable for delayed or undelivered messages. Supported major US carriers via our messaging provider (Twilio).
• Consent not required for purchase: Consent to SMS is not a condition of purchasing any optional paid feature (when offered).

Additional SMS details: SMS Program page.

6. Acceptable use

You agree not to abuse the service, scrape our site excessively, interfere with monitoring systems in ways that harm operators or other users, use alerts for unlawful resale/scalping schemes, or enroll numbers without consent.

7. Optional paid features (Priority Scan Package and similar)

Some features — including the Priority Scan Package (faster monitoring and SMS alerts for a defined trip window) — require a one-time payment. Price is shown at checkout (currently USD $19 unless we display otherwise). Free tiers, when offered, may have lower scan rates and/or email only.

Payment is for access to the monitoring and notification service during your watch window, not for a reservation, ticket, park entry, or guaranteed opening.

8. No refunds; no outcome guarantee

All fees paid to us are final and non-refundable to the fullest extent permitted by law. This includes the Priority Scan Package and any other paid feature. We do not offer refunds, credits, chargeback-friendly cancellations, or partial refunds because of results (or lack of results).

Without limiting the above, you are not entitled to a refund if, among other things:

• No openings appear for your dates (or any dates) while you are watching — cancellations and releases are not guaranteed;
• An opening appears but is taken by someone else before you complete booking on recreation.gov;
• You miss, delay, or cannot act on an alert (sleep, dead phone, no signal, account issues, slow checkout, etc.);
• Alerts are late, missed, duplicated, or inaccurate, or monitoring is interrupted;
• You cancel, shorten, or change your trip, change dates, or no longer want the service;
• Weather is poor, cloudy, foggy, windy, or otherwise disappoints (neither we nor, typically, the park refund for weather);
• The park, road, summit, or reservation program has a closure, restriction, delay, fire, storm, safety order, or operational change;
• Park or recreation.gov rules, fees, release times, or inventory change, or the $1 vehicle reservation (or successor product) is modified or discontinued;
• You are denied entry, arrive late for the gate window, lack a required pass, or otherwise cannot use a reservation you obtained;
• You booked the wrong date/time, brought too many vehicles, or violated park rules;
• You opt out of SMS, stop the watch early, or stop using the service before your trip window ends;
• Carrier filtering, handset issues, or third-party outages affect delivery.

We are not responsible for your travel plans, lodging, flights, tours, rental cars, lost vacation time, emotional distress, or any other trip-related costs tied to Haleakalā access or sunrise viewing. Those decision and risks are yours.

If a payment fails, is reversed, or is charged back after we’ve provided access, we may immediately suspend or terminate the corresponding watch without restoring free or paid service until the payment is resolved.

Nothing here limits non-waivable rights you may have under applicable law (for example certain consumer protections where they strictly apply). Where a mandatory refund right exists under such law: that is the sole exception; we still do not guarantee reservations or trip outcomes.

9. Privacy

Our collection and use of personal information is described in the Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant uninterrupted monitoring, continuous SMS/email delivery, recreation.gov uptime, park access, good weather, or any particular booking outcome — including that any reservation will open, remain open, or that you will successfully book or enter the park.

11. Limitation of liability

To the fullest extent permitted by law, we and our operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of trips, fees, lodging, flights, tours, rental cars, wages, or experiences arising from missed, late, or failed alerts; delayed or undelivered messages; unavailable, stolen, or never-appearing reservations; park or road closures; weather; or changes by NPS/recreation.gov. Our total liability for any claim relating to the service will not exceed the greater of (a) amounts you paid us for the service in the 3 months before the claim or (b) USD $50.

12. Indemnity

You will defend and indemnify us against claims arising from your misuse of the service, your booking conduct, your travel plans, or your violation of these Terms or law.

13. Changes & termination

We may modify or discontinue the service, or update these Terms, with notice on this page. Continued use after changes means acceptance. We may suspend accounts for abuse, legal risk, or payment disputes. You may stop using the service anytime and opt out of SMS as described above. Stopping the service or opting out of SMS does not create a right to a refund of fees already paid.

14. Governing law

These Terms are governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules, unless mandatory consumer protections in your residence provide otherwise. Venue for disputes will be state or federal courts located in King County, Washington, subject to applicable consumer rights.

15. Contact

Support / legal: hello@sunrisealert.com (forwarding inbox; replace if your final support address differs).
SMS HELP also available by replying HELP to our number once messaging is live.